Can You Afford $25,000? Website Accessibility Lawsuits Cost Money

I looked up the definition of clickbait and most sources say you’ve got to mislead in some way so I think I’m in the clear.

How about we settle on attention grabbing headline?

Alright, deal.

If you receive a website (or app) accessibility demand letter under the Americans with Disabilities Act (ADA) $25,000 is a conservative final tab after you’re done at the buffet of plaintiff’s law firm.

Here’s the itemized bill for smallish businesses:

  • $5,000-$15,000 plaintiff’s law firm fees
  • $5,000 your defense attorney fees
  • $5,000-$20,000 website / app audit and remediation

And that is with no embellishment whatsoever.

Those are very real price tags once the dust clears on a settlement.

And if you want to dig your heels in and fight at trial, the price goes much higher.

The figures above are for settling an ADA claim.

The numbers vary based on what anti-descrimination law you’re alleged to have violated (e.g., California Unruh Act, New York State Human Rights Law, Federal Fair Housing Act, etc.).

I’ve also read recently that some plaintiffs’ law firms have accepted less because COVID-19 is decimating small businesses which means that whomever they’ve sent a demand letter cannot afford any more than X amount.

(It’s not like they’re offering COVID coupons out of the goodness of their heart; plaintiffs’ lawyers know it makes more sense to accept less than get nothing at all.)

A Few Possible Answers

  1. Take your website down.
  2. Forward your domain to your Facebook business page.
  3. Majorly simplify your website to only the accessible, bare essentials.

Let’s quickly go over these options.

Take Your Website Down

If you’re not getting a lot out of your website, you could always just take the extreme action of taking it offline completely.

Simple yet effective.

Unless the plaintiffs’ lawyers come up with something new and very creative, you can’t be sued for an inaccessible website if there’s no website at all.

(Yes, technically it’s inaccessible if you take it down but it’s inaccessible for all.)

Forward to Facebook

You could always forward your domain over to your Facebook page.

You’ve got your contact info, logo, essential information, and latest updates — that’s not a bad silver participation medal.

Simplify Your Website

The idea was, let me make a standard looking design that meets all the WCAG 2.0 AA success criteria and then people who want to use the Wordpress platform can use my theme to quickly and easily make their website accessible (though you still have to account for all of your past content).

Again, we’ve got the placeholder effect but this time you retain your domain name and SEO benefits (website age, existing content, etc.).

Hasn’t sold nearly as well as I thought it would but the premise is still viable: simplify your current website to the point where it’s completely accessible.

A lot less technical knowledge required and a lot cheaper to implement.

In a Nutshell

Even if you’re proactive, making your website will likely cost at least low 4-figures.

If that’s too much, the three options above dramatically lower your downside.

Attorney. Author of The ADA Book (I swear I’ll re-publish it on Amazon by 2022). https://Accessible.org founder.